Privacy & Payment Policy

At Casa Palma, your privacy, security and trust are deeply important to us.
We handle your personal information with care, transparency and respect — just as we do every part of your stay experience.

Privacy & Personal Data

When you make a reservation, contact us or stay with us, we may collect basic personal information such as:

  • your full name

  • email address

  • phone number

  • stay dates

  • booking preferences

  • payment-related details

This information is used exclusively to:

  • manage and confirm your reservation

  • communicate with you before arrival and during your stay

  • provide a smooth, personalized guest experience

  • comply with operational, legal or tax requirements

Casa Palma does not sell, trade or misuse guest data.

Your information is only accessed when necessary to operate your reservation and provide hospitality services.

Secure Reservations & Payments

Reservations at Casa Palma are handled directly through our team via email or WhatsApp, allowing for a more personal and tailored booking experience.

All payments are processed securely through Paypal, one of the world’s most trusted payment platforms.

  • All payment pages and transactions are encrypted

  • Card details are processed securely within Paypal

  • Casa Palma staff do not have direct access to full card information

  • Sensitive payment details should never be shared via chat or messaging apps

For your safety, we will only send payment requests through official Paypal links or invoices.

Fraud Awareness & Guest Safety

Unfortunately, fraudulent messages and fake payment requests can occasionally circulate online.

If you receive any unexpected message claiming to be from Casa Palma and requesting payment or personal information:

  • do not click any links

  • do not share personal details

  • do not send payment outside the official Paypal link

  • contact us directly through the details listed on our official website

If anything feels unusual, please verify with us first. We are always happy to help confirm that a message is legitimate.

Cookies & Website Use

Our website may use cookies and basic analytics tools to improve performance, understand visitor behavior and enhance user experience.

These tools collect anonymous website usage data only and do not store sensitive personal information.

You may manage or disable cookies at any time through your browser settings.

Questions or Concerns?

If you have any questions about privacy, payments or data protection, please feel free to contact us directly.

Casa Palma

Whatsapp +297 733 4200
casapalmaaruba@gmail.com
J.E. Irausquin Blvd. 398 Palm Beach, Aruba

This policy may be updated periodically to reflect operational, legal or security-related changes.